1. Scope

This Privacy Policy explains how ICFCR collects, uses, and protects the personal information of

participants in the CHAI Method™ Foundations Training and related activities. It applies to all registration, communications, and training services provided by ICFCR.

2. Information We Collect

When you register, we may collect:

• Name and professional designation

• Contact details (email, phone, mailing address)

• Payment details (processed securely by third-party providers, not stored by ICFCR)

• Accessibility or accommodation requests (if voluntarily provided)

• CE credit verification (attendance records, certificates issued)

3. How We Use Information

We use your information to:

• Process registrations and payments

• Communicate event details and updates

• Verify attendance for CE credits

• Issue certificates of completion

• Respond to inquiries and grievances

• With your consent, send information about future programs or events

 

4. Marketing & Communications

Transactional emails (registration, payment, event updates) will always be sent.

Marketing emails (newsletters, future training) will only be sent with your express opt-in consent (CASL compliant). You may unsubscribe at any time.

 

5. Information Sharing

• We do not sell or rent your information.

• Personal data may be shared with service providers (e.g., payment processors, registration platforms) strictly for operational purposes.

• We may disclose information if required by law or for safety/security reasons.

 

6. Confidentiality of Training Content

• Information shared during workshops (e.g., personal experiences) is considered confidential. Participants are expected to maintain privacy and not disclose identifying details of others.

 

7. Data Retention

• Registration and CE credit records are retained for up to 7 years to comply with professional development record-keeping requirements.

• Marketing data is retained until you withdraw consent.

 

8. Security

• Personal information is stored on secure systems with restricted access.

• Payment details are processed by secure third-party providers; ICFCR does not store credit card numbers.

 

9. Your Rights

Under BC’s Personal Information Protection Act (PIPA), you have the right to:

• Request access to the personal information we hold about you

• Correct or update your information

• Withdraw consent for marketing communications

• Request deletion of your information, subject to legal and CE credit obligations

 

10. Contact Us

For privacy-related concerns, please contact:

• Email: info@icfcr.ca

• Mail: ICFCR, 2055 Commercial Dr., Vancouver, BC V5N 0C7